Explain the procedure and clarify technical requirements (high speed internet, webcam, microphone, speaker/headphone, etc.). This mail is very important, then it builds the foundation for an successful remote usability test. Keep in mind that you need some time before the session to get ready and after the session to save the data and get ready for the next session.
There are several tools that will help you scheduling the test sessions (e.g., doodle, PowWow, iCal, Outlook, etc.). Besides, I leave a lot of whitespace between the questions to note answers and observations. In contrast to Nate’s script sample, I prefer to start a task with a scenario description that helps the participants to get into the situation. Nate Bolt shared an interview script here.
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The script should be a line-up of scenarios and follow-up questions that make the participants comfortable and resample a stereotypical workflow. If you need help, feel free to contact us (nicole.charlier ). We also used Camtasia for editing the videos and create highlight videos, but you can also choose other screen recording and video editing tools. We recommend GoToMeeting ($49/month) as conferencing tool, see our blog post Pick the right tools for remote usability tests. Because GoToMeeting does not record the webcam for privacy reasons, we used Camtasia (93,50 €) to record the webcam screen.
Prepare the remote usability test Choose tools for conferencing, screen recording and video editing We chose GoToMeeting for facilitating the test, because it provides a great video and audio quality and it gives you the necessary control to confidently manage an interview. We evaluated the tutorial internally and other team members could reproduce a remote usability test with almost no transfer costs. Like a step-by-step tutorial, we want to enable you to manage your own remote usability test. We report our best practices for conducting moderated remote usability tests.
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